CUE Refund Policy

Effective date: October 4, 2026

We want you to be happy with CUE. Try it free in Practice mode before you buy.

First purchase: 7-day refund

• If you are not happy with your first CUE subscription payment, email hello@cuealerts.com within 7 days of that payment for a full refund. No questions needed.
• This applies once per person, to the first payment of a monthly or yearly plan.

After that

• Monthly plans: renewals are not refunded. Cancel any time; you keep access until the end of the month you paid for.
• Yearly plans: after the first 7 days, renewals are refunded only if you ask within 7 days of the renewal charge. Otherwise you keep access until the end of the year.
• Add-on packages: refundable within 7 days of purchase if you have not loaded the package. After that, not refundable.

When we always refund

• You were charged twice or charged by mistake.
• CUE did not work at all for you and we could not fix it.
• Where the law in your country or state requires a refund.

How refunds work

• Email hello@cuealerts.com with the email on your account and the date of the charge.
• Refunds go back to the original payment method through Stripe and usually show within 5 to 10 business days.
• A refunded subscription ends right away.
• Affiliate commissions on refunded payments are cancelled.

Chargebacks

Please contact us first. If you open a chargeback, we may pause your account until it is resolved.

Square One Media LLC. Email: hello@cuealerts.com.